KYC gets thrown around a lot in compliance conversations. Here's what it actually means, without the jargon.
KYC just means "Know Your Customer"
That's it. Before you do certain kinds of work for a client, you need to confirm they're really who they say they are.
What do I actually need to collect?
For an individual person, generally:
- Full legal name
- Date of birth
- Residential address
- A government-issued photo ID to verify all of the above โ a driver's licence or passport
For a company or trust, it's a bit more: you also need to identify the directors, and anyone who ultimately owns or controls the entity (more on that in beneficial ownership).
Does a photocopy of their licence count?
Not on its own. You need to actually verify the document is genuine โ either checking the original in person, or using a digital verification tool that checks it against government records. A scanned photo someone emails you, with no further check, isn't considered reliable on its own.
Do I need to do this for every single client?
Yes โ anyone you provide a designated service to needs to go through this, regardless of how well you know them personally. It feels awkward asking a long-time client for ID, but it's not optional, and most clients understand once you explain it's a legal requirement, not a judgement about them.
What if something looks off?
That's when you move from basic KYC into deeper checks โ verifying source of funds, asking more questions, maybe even declining to act for them. Most clients sail through with no issues at all.
The easy way to actually do this
Doing KYC manually โ collecting documents, checking them, filing them somewhere safe for 7 years โ gets old fast once you have more than a few clients. CompliDesk handles the whole thing: client uploads their ID, it's verified automatically, and it's securely stored and ready if AUSTRAC ever asks.
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Related reading: What is CDD? ยท What is beneficial ownership? ยท KYC requirements in Australia ยท Frequently asked questions